Self-Service Portals Emerge as a Competitive Imperative in B2B Aftersales, New Study Finds

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95% of B2B buyers say Self-Service Portals improve efficiency, but many suppliers lag behind customer expectationsBERLIN and NEW YORK, April 30, 2025 (GLOBE NEWSWIRE) --  Spryker, the leading composable commerce platform for global enterprises, today announces findings from a new study released in partnership with Statista+.

"With 51% of buyers facing technical issues or downtime while using SSPs, the importance of choosing a robust, enterprise-grade solution designed for stability, security, and scalability is paramount.” Spryker’s Self-Service Portal is designed to unify fragmented customer interactions into a single, user-friendly platform.

The study, which surveys 100 U.S.-based B2B buyers across Automotive, MedTech, Agriculture, and Industrial Manufacturing sectors, highlights a widening "SSP Opportunity Gap”—the space between buyer demand for self-service capabilities and the limited availability offered by suppliers.

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Article Details

Author / Journalist: Spryker Systems GmbH

Category: Technology

Markets: China

Topics: Buyers Platform Global Study 2025 Digital Commerce Spryker Findings Enterprises Aftersales

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2025-04-30 @ 16:40:00 (16 hours ago)

News Timezone: GMT +8:00

News Source URL: globenewswire.com

Language: English

Article Length: 566 words

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Sentences: 23 lines

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News ID: 28301157

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